Dashboard
Live
Recent activity
Projects snapshot
Ops health
Tickets
| ID | Subject | Project | Status | Priority | SLA | Assignee | Updated |
|---|
Projects
Group related tickets and track them on a board.
Users
Everyone with a role in the desk — admins, agents and the employees they support.
| Name | Role | Department | Status | Open tickets |
|---|
Assets
Laptops, Azure resources and on-prem servers, plus the software running on them.
| Asset | Environment | OS | Owner / location | Status | Last seen |
|---|
Patching
Windows update compliance across laptops and servers, tracked through Intune update rings.
| Device | Ring | Compliance | Missing | Last check-in |
|---|
Network
Live status of connectivity, infrastructure and cloud services.
Knowledge base
Standard operating procedures agents and staff can search or the help-bot can cite.
Email alerts
Every notification the desk would send, logged as it happens.
Simulated outbox for this prototype — entries below represent emails that would be sent, none are actually delivered.
| Sent | To | Subject | Trigger | Ticket |
|---|
Admin
Manage agents, SLA targets, and reset the demo data.
Agents
SLA policy — resolve within
Data
Clears everything you've created or changed in this browser (tickets, alerts, agents, SLA edits) and reloads the original demo data.